FAQ

How do I arrange an initial appointment?

If you would like to book an appointment, please complete the contact form on this website, or email drjennzhang@gmail.com. I aim to respond to messages within 48 hours. You will be offered a free 15 minutes phone call. During this time, I will ask you some questions about what you would like help with and arrange a suitable day/time with you. This would be a good opportunity for you to ask any questions or address any concerns you may have. Full payment for the initial session is required by BACS within 48 hours of booking in order to confirm the appointment.
What can I expect during the first appointment or assessment?

The first appointment, or initial assessment, is a chance for you and I to see how we will work together. I will ask questions that aim to gain a deeper understanding of your difficulties, experiences and your hopes for therapy. This is also a good chance for you to see whether you will be comfortable working with me. At the end of the first appointment, I will make recommendations and we can discuss together what you would find most helpful. There is no obligation to commit to further sessions. If you would like to proceed with further sessions, we will try to find a regular day and time to meet.
How many sessions will I need?

The number of sessions you require will depend on the difficulties you bring to therapy, the complexity, how long you have been experiencing them, and the pace of our work together. Often, we will begin with 6-8 sessions and then review progress. If we decide that longer term work is needed, we will continue to review progress at regular intervals. If you are funded by private medical insurance, the number of sessions will also depend on the number approved in your policy.
What if I need support outside of session times?

Our therapy appointments will be limited to pre-arranged times only. If you require any urgent or emergency support outside of these times, you're encouraged to contact your GP surgery, call NHS 111, call 999, or present to your local A&E. You can find local urgent mental health support at the NHS website. You can contact the Samaritans 24/7 on 116 123, CALM on 0800 585858. You can find some other useful links in the Resources section.
Are sessions in person or online?

I am offering both in-person and online appointments. Face-to-face sessions are held at Lily House, in South Woodford on the Central Line. Online appointments can be held on a range of platforms, including Zoom and Microsoft Teams. It is important to me to continue offering both options, as I understand that many circumstances (including physical health conditions) make it difficult for people to attend traditional 'outpatient' appointments.